Privacy Policy

1. Who We Are

This Privacy Policy applies to cek4d ("cek4d", "we", "us", or "our"), the operator of the online gaming platform accessible at cek4d.lat. cek4d is a registered brand operating under international gaming regulation and provides online casino games, sports betting, lottery, and related entertainment services to eligible users in Malaysia, including players across Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, and Bangsar.

For the purposes of applicable data protection legislation, cek4d acts as the data controller in respect of personal data collected through this website. We are committed to processing your personal data lawfully, fairly, and transparently.

By registering an account with cek4d or accessing our platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Data We Collect

cek4d collects personal data necessary to provide and continuously improve our services, comply with legal and regulatory obligations, and maintain the integrity of our gaming platform.

2.1 Data You Provide Directly

• Registration Information: Full name, date of birth, Malaysian IC number or passport number, nationality, residential address, email address, and phone number.
• Account Preferences: Username, password (stored in hashed form), preferred language, and notification settings.
• Financial Information: Bank account details (Maybank, CIMB, Public Bank), e-wallet identifiers (Touch n Go eWallet, Boost, GrabPay), and cryptocurrency wallet addresses. Note that cek4d does not store full card numbers or CVV codes.
• Identity Verification Documents: Copies ofcopies of your IC (MyKad), passport, or other government-issued identification submitted during the Know Your Customer (KYC) verification process.
• Support Communications: Messages, complaints, and feedback you send to cek4d's customer support team via live chat or email.

2.2 Data Collected Automatically

• Device & Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone settings.
• Usage Data: Pages visited on cek4d, games played, betting history, session duration, click-through patterns, and platform interactions.
• Transaction Data: Deposit and withdrawal records, bonus redemptions, bet amounts, win/loss history, and transaction timestamps.
• Location Data: General geolocation derived from your IP address, used to verify eligibility and comply with jurisdictional restrictions.
• Cookie & Tracking Data: Data gathered through cookies, web beacons, and similar tracking technologies as described in Section 6.

2.3 Data from Third Parties

We may receive personal data about you from third-party sources, including identity verification providers, fraud prevention agencies, payment processors, and marketing partners where you have given your consent for your data to be shared. We handle all such data in accordance with this Privacy Policy.

3. How We Use Your Data

cek4d uses your personal data for specific, explicit, and legitimate purposes only. We do not process your data in any manner incompatible with those purposes. The primary uses are as follows:

3.1 Account Management & Service Delivery

• Creating and maintaining your cek4d player account.
• Processing deposits, withdrawals, and other financial transactions via Malaysian payment channels.
• Verifying your identity and age in compliance with our 21+ age restriction policy.
• Providing access to casino games, sports betting markets, and promotional offers.

3.2 Legal & Regulatory Compliance

• Fulfilling anti-money laundering (AML) and counter-financing of terrorism (CFT) obligations.
• Conducting Know Your Customer (KYC) checks as required under international gaming regulation.
• Maintaining records as required by applicable law and regulatory bodies.
• Responding to lawful requests from law enforcement or regulatory authorities.

3.3 Platform Security & Fraud Prevention

• Detecting, investigating, and preventing fraudulent activity, collusion, and bonus abuse.
• Monitoring for suspicious betting patterns or account activity.
• Enforcing our Terms & Conditions and responsible gaming commitments.

3.4 Communications & Marketing

• Sending transactional communications such as deposit confirmations, withdrawal notifications, and security alerts.
• With your consent, sending promotional materials about cek4d bonuses, tournaments, and new game releases.
• Responding to your support enquiries and providing customer service assistance.

3.5 Platform Improvement

• Analysing usage trends to improve the cek4d user interface and gaming experience.
• Conducting internal research and analytics to enhance our product offerings.
• Personalising your experience on cek4d based on your game preferences and activity history.

4. Legal Basis for Processing

cek4d processes your personal data on one or more of the following lawful bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing required to fulfil our obligations under the player account agreement, including account registration, game access, and payment processing.
• Legal Obligation: Processing necessary to comply with applicable laws, regulations, and regulatory requirements including AML, KYC, and age verification obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, business analytics, and service improvement — where those interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications and certain cookie usage, where we have obtained your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Data

cek4d does not sell your personal data. We may share it with carefully selected third parties only where necessary and subject to appropriate data protection safeguards:

5.1 Service Providers & Partners

We engage trusted third-party service providers to support our operations — including payment processors (such as Touch n Go eWallet, Boost, Maybank, CIMB), KYC and identity verification providers, IT infrastructure providers, customer support platforms, and fraud prevention services. These providers are contractually bound to process your data only on cek4d's instructions and in accordance with our security standards.

5.2 Gaming Software Providers

Certain game providers and live dealer studios integrated within the cek4d platform may receive limited technical data (such as player session tokens) necessary to deliver seamless gameplay. These providers operate under strict data processing agreements.

5.3 Legal & Regulatory Authorities

cek4d may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of cek4d, our users, or the public.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of substantially all of cek4d's assets, your personal data may be transferred as part of that transaction. You will be notified of any such change and the applicable privacy protections will continue to apply.

6. Cookies & Tracking Technologies

cek4d uses cookies and similar technologies to enhance your experience, analyse platform performance, and deliver relevant content. By using our website, you consent to our use of cookies in accordance with this section.

6.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the cek4d website to function. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled.
• Performance & Analytics Cookies: Help us understand how players interact with cek4d — which pages are visited most, where users drop off, and how the platform can be improved.
• Functional Cookies: Remember your preferences such as language settings, preferred deposit method, and game lobby layout to personalise your cek4d experience.
• Marketing Cookies: Used, with your consent, to deliver relevant promotional content about cek4d offers and features. These may track your browsing activity across sessions.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of cek4d's platform, particularly account login and payment processing features. For detailed guidance on managing cookies in popular browsers, refer to your browser's help documentation.

7. Data Retention

cek4d retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations.

• Active Account Data: Retained for the duration of your account relationship with cek4d.
• Financial & Transaction Records: Retained for a minimum of five (5) years following the last transaction, in compliance with AML record-keeping requirements.
• KYC Documents: Retained for a minimum of five (5) years after account closure or the end of the business relationship.
• Support Communications: Retained for up to three (3) years following the resolution of the relevant matter.
• Marketing Data: Retained until you withdraw consent or request erasure, whichever comes first.

After the applicable retention period expires, cek4d will securely delete or anonymise your personal data so that it can no longer be associated with you.

8. Security Measures

cek4d implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• AES-256 encryption for data at rest and TLS 1.3 for data in transit.
• Multi-factor authentication (MFA) for account access and administrative systems.
• Regular penetration testing and security audits by independent third-party specialists.
• Role-based access controls ensuring staff access only the data necessary for their function.
• Real-time intrusion detection and monitoring systems operating 24/7.
• Segregated environments for production, staging, and development systems.

While cek4d takes every reasonable precaution, no system is entirely infallible. In the unlikely event of a data breach that poses a risk to your rights, we will notify you in accordance with applicable data protection law without undue delay.

9. Your Rights

As a cek4d member, you hold meaningful rights over your personal data. You may exercise any of the following rights by contacting us at the details provided in Section 12:

• Right of Access: Request a copy of the personal data cek4d holds about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data without undue delay.
• Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to Restriction: Request that we limit the processing of your personal data in certain circumstances.
• Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format and have it transmitted to another controller where technically feasible.
• Right to Object: Object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

cek4d will respond to all valid requests within thirty (30) days of receipt. In complex cases, we may extend this period by a further sixty (60) days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for reasonable requests.

10. Minors & Age Policy

cek4d operates a strict 21+ age policy. Our services are intended solely for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21.

During the registration process, all cek4d applicants are required to confirm their age and submit to identity verification. If we discover or have reason to believe that a registered account belongs to a person under 21, we will immediately suspend the account, void any associated transactions, and securely delete the personal data in accordance with our retention policy.

If you are a parent or guardian and believe your child has registered with cek4d, please contact our support team immediately at [email protected] so we can take prompt action.

11. Changes to This Policy

cek4d reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable laws, or regulatory requirements. When we make material changes, we will notify you through one or more of the following methods:

• A prominent notice displayed on the cek4d website upon your next login.
• An email notification sent to the address associated with your cek4d account.
• An in-platform notification through our messaging system.

The updated Privacy Policy will display the revised effective date at the top of the page. Your continued use of cek4d following notification of changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of how cek4d protects your data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please reach out to cek4d's support team through any of the following channels:

• Email: [email protected] (please allow up to 2 business days for a response)
• Live Chat: Available 24/7 directly on the cek4d website — typical response time under 90 seconds.

When submitting a data rights request, please include your registered email address and a brief description of your request so we can verify your identity and process your enquiry efficiently. cek4d is committed to resolving all privacy-related matters fairly and promptly.